Communications inside a company are essential to its correct functioning. In the 80s, greater access to land-line telephones and fax machines helped soothe a growing demand in internal and external communications. This market tanked when mobile phones and the internet appeared in the 1990s, since this newer technology allowed more mobility and data exchanges amongst employees. However, these forms of communication remained independent and separate from one another until unified communications came along.
All your means of communication, synchronized
Unified communications are achieved through a software specifically designed to integrate all means of contemporary communication. Nowadays, exchanges are held over e-mail, phone calls, video meetings and, increasingly, via instant messaging services.
How can employees manage all these different communication tools in an increasingly mobile world?
Avoid your employees getting lost scrolling through a never-ending thread. Thanks to unified communications, all your different channels are bulked together on the company’s internal cloud server. From now on, you will be able to answer a call made to your office land-line using your mobile phone, as well as being able to instantly track all exchanges you may have had with a client or contact. Unified communications are best summed up by Xavier Dalloz’ acronym for connectivity: “Anytime, anywhere, any device”, or ATAWAD. The market is also thriving: it was projected to hit 2 billion euros by 2020, according to IDC Consulting Firm.
Advantages for your company
Mobility, simplicity and cost-cutting
Simple: that’s the key word. Your employees and business partners will never lose a file or discussion thread ever again. They will have a single channel of communication for internal exchanges with a simple, user-friendly interphase. In the era of remote work, business trips and dynamic open spaces, it is imperative to be able to exchange or talk about a project anywhere, anytime. Also, unified communications boost the use of company hardware, with your computers, tablets and mobile phones exploited to their full potential.
This time-saving strategy frees up your employees, who can now focus on essential tasks. Unifying communications will increase productivity and positively impact your employees well-being. You will also be cutting costs on equipment as well as decreasing your phone bill, since these will be routed through the internet.
Easy to set up
Many companies offer unified communications services, but solutions converge around two main options: on-premise actions or internal web cloud hosting. The biggest players in the market are Google and Microsoft, with classic phone operators like Orange, BT or Verizon, close behind.
Providers include installation services and counseling to help you choose the best equipment or set up your Wide Area Network (WAN). You should consider properly informing your employees and organizing training sessions for your new unified communications system.
Unified communications have become a key factor for companies in an increasingly digital world. They help boost productivity and guarantee your company is up-to-date with the latest technology and software being used in the business world.